Agafonova, N.N. Customer protection in the light of the latest interpretations of the Supreme Court of the Russian Federation

Abstract: The goal of this article is to analyze the new interpretation of application of customer protection legislation (first of all, of the Federal Law «On the Protection of Rights of Customers» of February 7, 1992, N. 2300-1) as provided for in the Decree of the Plenum of the Supreme Court of the Russian Federation of June 28, 2012 N. 17 «On the adjudication by courts in the customer protection cases». The need for such analysis can be explained by the novelty of this interpretation, which is due to the changes in the legislation itself and the legal practice. The author uses the method of comparative legal studies, which allows understanding the nature of changes more deeply. The article also includes analysis of the issues on the application of customer protection legislation to certain types of relations, of the protection of right of customers to the due quality of goods, works and services, as well as on various forms of responsibility of persons towards customers, as well as some other issues. The article shall be of interest first of all to the persons, who work with or are interested in the practical application of customer protection legislation.

Keywords: