Abstract: The object of the study is the social relations arising in the process of consideration and resolution of citizens' appeals in public authorities. The subject of the study is the procedure for receiving, registering, reviewing and resolving citizens' appeals in the public authorities of the Orel and Moscow regions. The author examines the normative legal acts regulating the procedure for dealing with citizens' appeals to the state authorities of the Orel and Moscow regions. Special attention is paid to legal norms that promote the responsible performance by employees of state bodies of their official duties to consider citizens' appeals. The author highlights the problems existing in the normative legal acts. Such problems include long periods of consideration of citizens' appeals, an insufficient number of ways to send appeals, and an insufficient list of cases when an appeal should be monitored by the head. The study used a content analysis method and a comparison method. The content analysis method made it possible to study the structure and content of normative legal acts regulating the procedure for dealing with citizens' appeals, to identify the main topics and concepts that are used in them. The comparison method made it possible to identify similarities and differences in the organization of work with citizens' appeals. The scientific novelty of the study is the recommendations for improving the efficiency of the procedure for dealing with citizens' appeals. The main conclusions of the study are the facts that in the Orel and Moscow regions there are similar procedures for dealing with citizens' appeals. However, there are some differences. For example, in the Moscow region there is a list of cases when an appeal must be considered immediately, and appeals can also be transmitted by representatives of a citizen. In the Orel region, appeals that contain information about a crime being prepared or committed are registered immediately. There are also other differences. In order to improve the quality of work with citizens' appeals, it is necessary to continue to improve the normative legal acts regulating this activity and increase the level of competence of responsible persons.

Abstract: The object of the study is the interaction of civil society and government in modern political systems. The subject of the study is the models of interaction between civil society and government through the institution of appeals. The author examines the transformation of ideas about civil society, studies its functions, and formulates a definition of civil society. Special attention is paid to the forms of interaction between civil society and the government. The author identifies the following forms of interaction: appeals, public hearings, civic forums and discussions, referendums, voting, public events. The author calls the institute of appeals as a universal form of interaction between the government and civil society. The models of interaction between civil society and government identified by scientists are being studied. Some models assume passive participation of citizens in the process of reviewing appeals. Other models involve active collaboration to develop joint solutions. The analysis method and the modeling method were used in the study. The analysis method was used to study the basic concepts related to the interaction of civil society and government through the institution of appeals. The modeling method allows us to explore various scenarios of interaction between civil society and government through the institution of appeals, and predict the possible consequences of such interaction. The scientific novelty of the research is the author's vision of the classification of models that allow us to study in detail the interaction of civil society and government through the institution of appeals. The main conclusions of the study are the facts that there are different forms of interaction between civil society and government. An important form is interaction through the institution of appeals. The Institute of Appeals allows citizens to speak out about their problems and ask for help from the government. The government receives feedback from the population and takes it into account when making decisions. There are various models of interaction between civil society and government. The government can use a specific model depending on the specific case. The choice of the model may be influenced by the subject of the appeal, the content of the appeal, the level of legal awareness of the representative of the government considering the appeal.