Abstract: In this article questions of increase in efficiency of organization activity due to enhancement of a clerical work are considered. Influence of a condition of a clerical work on effective management of processes of activities and the organization in general is researched. The authors proved that for improvement the quality of management it is necessary to support the sphere of a clerical work in an urgent condition by means of the purposeful analysis of a clerical work and processes of activities as information sources for documents. For the solution of the specified task it is offered to use the automated information system using methods of engineering of knowledge. The main method of a research within this work is the theoretical analysis of the processes of activities realized within functioning of the organization, and also structure, content, traffic routes of the documents accompanying implementation of processes. Scientific novelty of work consists in: 1) research of influence of a condition of a clerical work on efficiency of organization activity; 2) reasons for feasibility of application of engineering of knowledge in the course of the analysis of a condition of a clerical work of the organization. The results of the study can be used in the development of a new system and enhancement of the existing system of the analysis of a condition of a clerical work.

Abstract: The authors study urgent problem of analysis and evaluation of workflow in an organization. The work proved the need for complex analysis of records management system in any organization. The authors formulate the basic objectives of the study and suggest using of an Automated Information System to analyze the workflow, which will allow gaining knowledge of the current situation in the field, analyze the state of workflow in terms of performance indicators based on documents as well as based on processes, taking into account correlation of indicators of records management system and parameters of efficiency of business processes and activities of the organization. The system proposed will help identifying errors in the documents and forming recommendations to address the shortcomings recorded. The study used methods of mathematical modeling, graph theory, probability theory, object-oriented programming. The authors developed a multi-level model of representation of knowledge about the state of workflow and business processes of the organization, identified the main components of automated information system and described its role in the operation of the system, considered in detail the algorithm of the user interaction with the automated information system. Use of the developed the system will allow to optimize state of the workflow, improve the efficiency of business processes and the functioning of the organization as a whole.