Abstract: The research subject is the system of social and legal relations forming in the process of considering the citizens’ applications by the internal affairs agencies. The research object is social relations forming during the consideration of citizens’ applications including those occurred as a result of typical faults detected during monitoring and control examination. The author studies the current legal norms formalizing the procedure of consideration of citizens’ applications by internal affairs agencies in order to formulate suggestions for its improvement. The author uses general scientific methods: dialectical, system analysis, comparison and analogy, as well as the formal legal method, the method of legal modeling, practical experience generalization and other methods. The scientific novelty of the study consists in the fact that the author analyzes typical violations committed by the police personnel in Oryol, Tula and Ryazan regions. The research is based on the analysis of the current legal provisions formalizing the principles of consideration of citizens’ applications. The purpose is to develop the action plan for the prevention of such violations. The author suggests the mechanisms of improving the efficiency of this institution using the experience of particular regions of the Russian Federation. The essence of these mechanisms reduces to the necessity of sufficient and comprehensive control of the heads of the departments over the specialists considering citizens’ applications to internal affairs agencies.