'Managing the quality system for the enterprise in the sphere of services' Trends and management nbpublish.com
Eng During last 365 days Approved articles: 1630,   Articles in work: 213 Declined articles: 281 
Library
Your profile

Mindlin, Y.B. Managing the quality system for the enterprise in the sphere of services

Published in journal "Trends and management", 2013-1 in rubric "Quality control", pages 111-114.

Resume: Unlike the goods, the services have some specific features, which have to be taken into account. These specific features are due to the fact that the services are not material and cannot be preserved. The customer cannot see and evaluate the service before he purchases it, since the sale of service comes before its provision. That is why the choice of customer is based on trust towards the person providing services. The modern companies do not limit their business to the main sphere of activity, and they provide additional services both for the clients and for their own needs. For example, the production companies provide service support to their products, the transportation companies have their own warehouse and the electric stations start selling the electric energy. Additionally, many companies purchase exterior assets, which do not directly relate to the sphere of their basic activity.

Keywords: economics, management, quality, enterprise, services, system, support, base, activity.

DOI: 10.7256/2307-9118.2013.01.12

This article can be downloaded freely in PDF format for reading. Download article

Bibliography:
1. Osnovy klassifikatsii uslug kak marketingovogo produkta A. Chelenkov. 2008 Moskva.
2. Upravlenie kachestvom. Uchebnoe posobie dlya vuzov. V.V. Okrepilov. M. Ekonomika 2006g.
3. Servisnaya deyatel'nost' uchebnoe posobie pod redaktsiey V. Romanovich M. Piter 2006g;
4. Mindlin Yu.B. Nalogovyy mekhanizm v sotsial'no-ekonomicheskoy sisteme regiona // Nalogi i nalogooblozhenie 6 2012g.

Correct link to this article:
just copy this link to clipboard