Abstract: The subject of the research is pre-action correspondence as an important aspect of relationships between subjects of educational process. Analysis of documented evidence of pre-action claims from students and their legal representatives allows, firstly, to to discover typical features of modern letters of complaint on one of the most nettlesome social issues (personal interests and needs of authors), and secondly, to clarify aspects of the culture of communication, creation and implementation of educational strategies and practices meant to improve business communication. The achieve the research goals, the author has applied description, comparison and stylistic analysis as the main research methods. Compositional analysis carried out by the researcher is based on taking into account the interaction between structural and linguistic peculiarities of studied examples of business communication (pre-action correspondence). As a result of the research, Romanova summarizes the main features of the structure, contents and linguistic framework of letters of complaint, gives recommendations on how to keep to the optimal level of conventionality of pre-action correspondence by electronic means of communication and offers her own model of a balanced response to letter of complaint based on communicative goals and features of the author of such letter. The research results have a wide scope of application, from research of what is appropriate and what is not in business communication with senior school students and first-year university or college students and development of recommendations and principles of organisation of work with complaints and claims focusing on methods and algorithms of response in accordance with applicants' expectations. 

Keywords: business communication, culture of speech, subjects of educational process, speech interaction, electronic address, business language, communication, complaint, business letters, speech situation

References:
Agarkova O. A., Pakhomova A. P. Pragmaticheskie aspekty realizatsii kategorii vezhlivosti v informatsionnom pis'me // Vestnik Orenburgskogo gosudarstvennogo universiteta. 2014. ¹ 11 (172). S. 78 – 82.
Basakov M. I. Deloproizvodstvo : konspekt lektsiy. Rostov n/D: Feniks, 2011. 192 s.
Basakov M. I., Zamytskova O. I. Deloproizvodstvo (dokumentatsionnoe obespechenie upravleniya) : Uchebnik. Rostov n/D: Feniks, 2017. 375 s.
Bobrova G. A. «Bez grammaticheskoy oshibki ya russkoy rechi ne lyublyu...»: problema yazykovoy normy v sovremennom dokumente // Vestnik Omskogo universiteta. 2015. ¹ 2 (76). S. 178 – 184.
Koltunova M. V. Sotsiokul'turnye konventsii i ikh reguliruyushchaya rol' v delovom dialogicheskom obshchenii // Rusistika. 2005. ¹1. S.37 – 44.
Kuznetsov I. N. Dokumentatsionnoe obespechenie upravleniya i deloproizvodstvo. M.: Yurayt, 2012. 576 s.
Kur'yanovich A. V. Pravovye aspekty rechevogo povedeniya nositeley v sfere sovremennoy elektronno-mediynoy kommunikatsii // Yurislingvistika. 2015. ¹4. S. 25 – 32.
Natsional'nyy standar

Abstract: The article tells us about the creative life of a famous Russian author and scriptwriter Valery Zalotukha (1954 - 2015). In his creative writing Valery Zalotukha raised nettlesome social issues. Our newsperson had a meeting with Elena Lobachevskaya in order to discuss the creative life of a famous writer and outline unquestionable achievements of his writings including his novel 'The Candle' and his script for the film 'A Moslem'. 'A Moslem' was an important film at the time of its creation and it still remains important today. The psychological conflict in the film was caused by the fact that a Russian soldier who had been captured by Muslims came back to his home village. The values he adopted were startingly contradictory to the village traditions of excessive drinking and blunt and cruel behavior. In his conversation Khayrutinov used such elements of the genre as an interview. The main ideas of existential philosophy, in particular, Viktor Frankl's views were touched upon by the interlocutors. For the first time in the Russian academic sources the history of writing the novel 'The Candle' is presented. The interlocutors also discussed how the idea of the script 'A Moslem' was created which had a documentary basis. Valery Zolotukha saw the TV news telling about the soldier who became a Muslim coming back home to his mother. The interlocutors also discussed the origin of the documentary film 'The Angel of the Russian Church Versus the Father of All Nations'. The idea of the film is closely connected with the words from Alexander Pushkin's 'Boris Godunov' when the tzar asks a fool for Christ to pray for him and the fool answers 'I can't pray for Herod'. The interlocutors also gave their evaluation of the movie 'The Priests'. Moreover, they touched upon the topics Valery Zalotukha was concerned about but unfortunately had no time to reveal. 

Keywords: characters, theory of the life meaning, Viktor Frankl, ideology, power, Islam, creativity, cinematography, politics, literature

References:
Zalotukha V.A. Svechka: v 2 t. T. 1: roman v 4 chastyakh s prilozheniyami i epilogom. M.: Vremya, 2015. 832 s.
Zalotukha V.A. Makarov: povesti. M.: Tekst, 2000. 315 s.
Zalotukha V.A. Otets moy shakhter. Izbrannoe. M.: Vremya, 2016. 864 s.
Zalotukha V.A. Velikiy pokhod za osvobozhdenie Indii: roman. M.: Eksmo, 2006. 288 s.
Zalotukha V.A. Svechka: v 2 t. T. 2: roman v 4 chastyakh s prilozheniyami i epilogom. M.: Vremya, 2015. 864 s

Abstract: The article is devoted to one of the greatest poets of Russia – Alexander Pushikin, his biography and genius.

Keywords: philosophy, literature, language, Pushkin.

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Abstract: This essay written by Smullyan touches upon a very deep problem of self-reflection and analysis of our own ‘self’. Where from do we know that we know this or that? We may choose to trust or mistrust someone else’s opinion. But can we actually trust our own beliefs or someone else’s opinion about our beliefs? Let’s suppose that we need an exact observer, or intelligent machine, in order to make final assessment of our knowledge, skills, beliefs and etc. But can we actually guarantee that such a machine is always right and it cannot go crazy just like human? Can anyone deceive the ‘lie detector’ and can we actually trust this machine? It is quite clear that creation of a ‘truth detector’ for a ‘lie detector’ would not solve the problem. These are the issues Smullyan’s essay are devoted to. The author of the article hopes that the philosophical fantasy described here will be of interest not only to epistemologists but also to psycho analytics.

Keywords: philology, epistemology, nightmare, death, science fiction, mental states, imagination, opinion, contradiction, morals.

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