Abstract: The object of the study is the interaction of civil society and government in modern political systems. The subject of the study is the models of interaction between civil society and government through the institution of appeals. The author examines the transformation of ideas about civil society, studies its functions, and formulates a definition of civil society. Special attention is paid to the forms of interaction between civil society and the government. The author identifies the following forms of interaction: appeals, public hearings, civic forums and discussions, referendums, voting, public events. The author calls the institute of appeals as a universal form of interaction between the government and civil society. The models of interaction between civil society and government identified by scientists are being studied. Some models assume passive participation of citizens in the process of reviewing appeals. Other models involve active collaboration to develop joint solutions. The analysis method and the modeling method were used in the study. The analysis method was used to study the basic concepts related to the interaction of civil society and government through the institution of appeals. The modeling method allows us to explore various scenarios of interaction between civil society and government through the institution of appeals, and predict the possible consequences of such interaction. The scientific novelty of the research is the author's vision of the classification of models that allow us to study in detail the interaction of civil society and government through the institution of appeals. The main conclusions of the study are the facts that there are different forms of interaction between civil society and government. An important form is interaction through the institution of appeals. The Institute of Appeals allows citizens to speak out about their problems and ask for help from the government. The government receives feedback from the population and takes it into account when making decisions. There are various models of interaction between civil society and government. The government can use a specific model depending on the specific case. The choice of the model may be influenced by the subject of the appeal, the content of the appeal, the level of legal awareness of the representative of the government considering the appeal.

Abstract: The object of the study is the interaction of public authorities and civil structures. The subject of the study is the practice of interaction in the process of considering citizens' appeals by public authorities and civil society institutions. The author substantiates the importance of interaction between public authorities and public organizations in the process of considering citizens' appeals. Attention is drawn to the fact that in the federal laws regulating the process of reviewing citizens' appeals, there are no rules for the participation of civil society institutions in joint consideration of citizens' appeals with public authorities. The author suggests ways to improve the mechanisms of interaction between public authorities and civil society in order to effectively meet the needs of citizens and ensure their rights and legitimate interests, and the development of the country.  The research methods are institutional analysis, analysis of documents related to citizens' appeals and identification of reactions to them from authorities and public organizations, comparative analysis of the practice of considering appeals, logical method, generalization method, monitoring. The scientific novelty of the study is the generalization of the practices of joint consideration of citizens' appeals by civil society institutions and public authorities and the justification of rational mechanisms to increase the effectiveness of this activity. The main conclusions of the conducted research are the facts that the joint consideration of citizens' appeals is one of the ways of interaction between public authorities and civil society. Joint consideration of appeals provides for the participation of non-profit organizations, experts and volunteers in the discussion of complaints, applications and proposals of citizens. This allows for a more objective assessment of difficult situations among citizens and contributes to making the right decisions. Such interaction makes it possible to increase the level of trust in the state.The main contribution of the author to the research of the topic is the addition of a database on effective practices of interaction between civil society and government.